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Author Topic: Stubhub Inquiry  (Read 6598 times)

Offline erockizzle

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Stubhub Inquiry
« on: September 10, 2013, 04:33:29 PM »
I bought my ticket via stubhub and I am really nervous that I won't be able to get in. Stubhub says my ticket will arrive on September 24th, but if it doesn't arrive in time for the show what am I supposed to do?????? I didn't buy it from the website so I am hoping someone has some info for me....Apparently if the original person who bought it ordered it after August 5th I will have to pick it up at will call, but what am I supposed to provide at will call if I do not even have a receipt from tomorrowworld? PLEASE HELP!

I contacted stubhub and all they tell me is the ticket will arrive before the show---but if the seller didnt order before the 5th of August that's a lie.

--I know I will get refunded worst case scenario, but I dont want to drive 12 hours and get denied at the gate!


thanks for any help!!

Eric

Offline KM531

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Re: Stubhub Inquiry
« Reply #1 on: September 10, 2013, 08:43:21 PM »
What kind of ticket did you buy? I checked the FAQ on the TW website and it says the ticket has to match the name during registration.

"Can I change the name on the ticket?

We do not accept any name changes for tickets. TICKET PURCHASES ARE FINAL! However, small spelling mistakes will not cause you any problems at the entrance. We will be matching your ID with your wristband upon entry, so please be sure your bracelet is registered to your name! If your ID does not match the name on your wristband you will not be allowed to enter the festival."

http://www.tomorrowworld.com/faq/frequently-asked-questions-0

But I would definitely email them directly, before doing anything. Perhaps email stubhub about it as well.

If you do have to get a refund and still want to go, there's a $50 discount for tickets right now:
http://www.atlantamusicguide.com/2013/09/09/get-50-off-tomorrowworld-ga-vip-3-day-passes/

Hope this helps! :) And that it all works out so you can go to TW. Make sure to leave an update to what happens. I'm sure others are in the same position.



TomorrowWorld Atlanta

Re: Stubhub Inquiry
« Reply #1 on: September 10, 2013, 08:43:21 PM »

Offline dtyyz

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Re: Stubhub Inquiry
« Reply #2 on: September 10, 2013, 10:39:22 PM »
Based on the information on the website, I would ask for a refund unless they are sending you an unactivated bracelet with the email of the original ticket buyer.  This way you can activate the bracelet under your name and ensure yourself entry into the festival.

Based on the website info and ID&T's stance on reselling tickets, they will not allow anyone else other then the person who originally purchased the ticket to pick up entry bracelets at the will call desk. 

Offline erockizzle

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Re: Stubhub Inquiry
« Reply #3 on: September 11, 2013, 11:58:24 AM »
gross

Offline hc1228

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Re: Stubhub Inquiry
« Reply #4 on: September 20, 2013, 04:31:06 PM »
Hi,

I have a similar question - I bought my ticket on Stubhub, and I received a printout of the e-ticket that the person selling printed. It obviously has that person's name on it. They said that all I need to do is exchange the e-ticket along with my Stubhub receipt for the bracelet at the venue. On the e-ticket it says something to the effect of "ID and credit card needed for bracelet, No exceptions".

I am just concerned that I won't be able to get in, has anyone had experience with this?

Thanks

TomorrowWorld Atlanta

Re: Stubhub Inquiry
« Reply #4 on: September 20, 2013, 04:31:06 PM »

Offline admin

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Re: Stubhub Inquiry
« Reply #5 on: September 20, 2013, 04:54:05 PM »
Based on the information on the website, I would ask for a refund unless they are sending you an unactivated bracelet with the email of the original ticket buyer.  This way you can activate the bracelet under your name and ensure yourself entry into the festival.

Based on the website info and ID&T's stance on reselling tickets, they will not allow anyone else other then the person who originally purchased the ticket to pick up entry bracelets at the will call desk.

hc1228 - I would agree with dtyyz on this.

Good luck.

Offline Phil

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Re: Stubhub Inquiry
« Reply #6 on: September 20, 2013, 05:21:33 PM »
I would make sure to get the email
That was used to by the tickets then I think u will be fine.  That's all I need to register the bracelets

Offline dtyyz

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Re: Stubhub Inquiry
« Reply #7 on: September 20, 2013, 08:58:35 PM »
Hi,

I have a similar question - I bought my ticket on Stubhub, and I received a printout of the e-ticket that the person selling printed. It obviously has that person's name on it. They said that all I need to do is exchange the e-ticket along with my Stubhub receipt for the bracelet at the venue. On the e-ticket it says something to the effect of "ID and credit card needed for bracelet, No exceptions".

I am just concerned that I won't be able to get in, has anyone had experience with this?

Thanks

If you did not receive bracelets then no what you're suggesting will not work based on the information provided by TomorrowWorld.

If you were given bracelets already, then get the email address of the original buyer and activate the bracelet in your name on the TomorrowWorld website. 

Offline hc1228

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Re: Stubhub Inquiry
« Reply #8 on: September 20, 2013, 09:04:35 PM »
Thanks everyone for their input. I think I will attempt to get a refund from the seller.

Is there any way to contact TomorrowWorld (by email, phone, facebook, twitter,etc)? I emailed their FAQ link, but I haven't gotten any answer yet. I trust all you folks answers, but if I am going to try to get a refund I'd like to have a hard answer to take to the seller, as he said it would work.

 

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